Patient Rights
Patients receiving care at Oyate Health Center have the right to:
- Considerate and respectful care, treatment, and services;
- Request clear communication, which includes the use of interpreters if necessary;
- Be informed of their rights and responsibilities before the initiation of care, treatment, and services;
- Participate in all decisions about their care, treatment, and services;
- Participate and receive information about present and future care, treatment, and services;
- Give informed consent by understanding the benefits, risks, and options for an alternative treatment plan, and give permission for services received when possible when a consent is used;
- Refuse care, treatment, and services, and receive information explaining the consequences of refusing care;
- Privacy and confidentiality in accordance with the OHC Notice of Privacy Practices;
- Ask about any relationship that program(s) and provider(s) have with other programs and providers who are involved in their care but who are not associated with OHC;
- Choose to participate in clinical research projects, if eligible;
- Be informed of unanticipated outcomes;
- An environment that preserves the relatives cultural, psychological, spiritual and personal beliefs, values and preferences, dignity, privacy, safety and security, and that is free from mental and physical abuse, including humiliation, harassment, neglect, mistreatment, and exploitation including financial;
- Give permission for students to be involved in care, treatment, and services;
- Know the name, job responsibilities, and qualifications of the employees involved in their care, treatment, and services;
- Change providers if other qualified providers are available;
- Access and participate in available religious and spiritual services;
- Know about OHC program procedures and regulatory requirements;
- Effective and safe care, treatment, and services;
- Voice concerns regarding their services or quality of care, and have concerns addressed with assurance that doing so will not result in coercion, discrimination, reprisal, retaliation, or unreasonable interruption in care or services;
- Be informed about advance directives;
- Designate a surrogate decision maker, if they become incapable of understanding a proposed treatment or procedure or are unable to communicate their wishes;
- Have end-of-life decisions honored as permitted by appropriate laws, statues, and regulations;
- Have access to information in their medical records in a timely manner; and
- Be informed of what to do in an emergency situation that occurs while receiving services.
Patient Responsibilities
Oyate Health Center encourages patients to take responsibility to:
- Provide complete and accurate information to the best of their ability about their health, any medications taken, including over-the-counter products, herbal supplements, and any allergies or sensitivities;
- Give complete and accurate information regarding changes in address, telephone numbers, emergency contact, and insurance information;
- Partner with care team to develop a wellness care plan as indicated;
- Ask questions;
- Inform employees if they do not understand the language and request an interpreter;
- Respect and be considerate of the rights and property of others, including other relatives, visitors, employees, property, and equipment;
- Follow appropriate program procedures, and accept consequences for not following procedures and expectations;
- Keep scheduled appointment times, or call prior to appointment to reschedule the appointment;
- Express any concern or problems to OHC;
- Provide a safe environment for care, treatment, and services provided in their place of residence; and
- Advise their care team about any advanced directives.
